So I received a reply back from Cineplex concerning my complaint I sent in and this is what the person had to say:
“Cineplex Entertainment is a movie exhibitor and, as such, we do not have any control over which films are available overall or shown in 3D or 2D; this decision is made by a film’s distributor. Please also note that the decision as to where a film is played is based on various factors including the number of films being released at the time, their local market appeal, the number of screens available at a particular theatre, and the number of film prints which a film’s distributor provides to us.
Despite this, you will still be able to enjoy a movie in 2D (even if it is a 3D presentation) by using the 3D glasses which we provide to our guests. The 3D glasses allow individuals who cannot see 3D to see the movie clearly in 2D (no double image which is what you would see without the glasses).”
So now lets pick through this shall we.
- It says Cineplex has no control and the decision is made by the film’s distributor but then goes to say that it can also be decided by number of screens available at a particular theatre so which is it?
- The next question is of course why isn’t Cineplex standing up for ALL it’s customers and demanding BOTH 3D and non-3D?
- It is also suggested that even if you can not see 3D effects, you can still go and watch the 3D movie with the glasses. So basically pay more money for a movie with 3D effects even though you can’t see the extra effects you were charged for. Does that actually make sense to anyone else? I guess it’s proof that Cineplex doesn’t care about it’s customers experience at all, only their money.
I have not yet replied to that person for I need to calm down first otherwise my reply will be riddled with a lot of foul language.